99xq Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains what data 99xq collects, why we collect it, and how we keep it secure.
Privacy at a Glance
The summary below highlights how 99xq handles your personal information. The full text of each section provides the complete and binding detail. In the event of any inconsistency, the full section text governs.
1. Introduction
This Privacy Policy describes how 99xq ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the 99xq platform, accessible at https://99xq.bet. We are committed to handling your personal data with care, transparency, and in a manner consistent with applicable data protection principles. By registering an account or using any feature of the 99xq platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy applies to all personal data collected through your use of the 99xq website and mobile platform, including account registration, identity verification, deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer, betting and gaming activity, and any communications you send to our support team. It does not apply to third-party websites or services that may be linked from our platform.
2. Information We Collect
99xq collects personal information that is necessary to provide you with a secure, compliant, and high-quality betting and gaming service. The categories of personal data we collect include:
- Identity and contact information: full name, date of birth, mobile phone number, and email address collected at registration. This data is required to create and manage your account and to verify that you meet the 21+ age requirement.
- Identity verification documents: government-issued photo ID or passport, and proof of address, collected during KYC verification. These are used solely for identity verification and fraud prevention and are stored securely with restricted access.
- Financial transaction data: records of deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, timestamps, and transaction reference numbers. This data is required for payment processing, fraud detection, and financial record-keeping.
- Betting and gaming activity: records of bets placed, games played, session durations, wagering amounts, and outcomes. This data is used for account management, responsible gaming monitoring, fraud detection, and improving our game and sports offering.
- Device and technical data: IP address, device type and model, browser type and version, operating system, and session logs. This data is collected automatically when you access the platform and is used for security monitoring, fraud prevention, and platform performance optimisation.
- Communications data: the content of messages you send to our support team via email, together with the date, time, and nature of your query. This data is used to resolve your enquiry and to improve our customer support processes.
3. How We Use Your Information
99xq processes your personal data only for legitimate purposes directly related to providing and improving our platform. The specific purposes for which we use your personal information are:
- Account creation and management: to register your account, verify your identity, enable login and account access, and maintain accurate account records including your balance, transaction history, and responsible gaming settings.
- Payment processing: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer, to verify that payment credentials belong to you, and to maintain transaction records for your account ledger.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct described in the Terms & Conditions.
- Responsible gaming: to monitor betting and gaming patterns for signs of problem gambling, to enforce self-exclusion and limit settings activated by you, and to fulfil our duty-of-care obligations to players under applicable responsible gaming frameworks.
- Customer support: to receive, process, and respond to your enquiries, complaints, and support requests, and to maintain records of interactions for quality assurance and dispute resolution purposes.
- Platform improvement: to analyse aggregated, anonymised usage data to improve the functionality, performance, and content of the 99xq platform. Individual user data is not used for this purpose in a way that identifies you personally.
4. Legal Basis for Processing
99xq processes your personal data on the following legal bases, consistent with applicable data protection principles:
- Contractual necessity: processing required to provide you with the services set out in the Terms & Conditions — including account management, payment processing, game access, and customer support.
- Legal obligation: processing necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and record-keeping obligations under relevant law.
- Legitimate interests: processing carried out in pursuit of 99xq's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your data protection rights.
- Consent: where we rely on your consent as the legal basis for processing — for example, sending you promotional communications — you may withdraw that consent at any time by contacting [email protected] or updating your communication preferences in your account settings.
5. Sharing Your Information
99xq does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with third parties only in the following limited circumstances:
- Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners solely to process your deposits and withdrawals. These partners are bound by their own data protection obligations and may not use your data for any other purpose.
- Game providers: we share your account identifier (not your full personal details) with licensed game providers such as Evolution Gaming, Ezugi, Pragmatic Play, and NetEnt to authenticate your session and enable game play. These providers are prohibited from using your data for their own marketing purposes.
- Legal and regulatory bodies: we may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by law, court order, or regulatory direction — for example, in connection with anti-money laundering investigations or fraud inquiries.
- Business succession: in the event that 99xq is acquired by or merged with another entity, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account where reasonably practicable.
6. Payment Data and Financial Information
99xq takes the security of payment data with particular seriousness. When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, or bank transfer, the payment is processed directly by the relevant payment provider. 99xq does not store full payment account numbers, bKash wallet PINs, Nagad PINs, or bank account passwords on its servers. We retain only the information necessary to reconcile your transaction record and to identify the payment method associated with your account for withdrawal purposes.
If you suspect that your payment credentials have been compromised or that an unauthorised transaction has occurred on your 99xq account, you must contact us immediately at [email protected] and also contact your mobile financial service provider (bKash, Nagad, or Rocket) directly. Prompt reporting is essential to limit any potential financial loss.
7. Cookies and Tracking Technologies
The 99xq platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to improve the overall user experience. We use the following categories of cookies:
- Essential cookies: these are strictly necessary for the platform to function correctly. They enable core functions such as account login, session management, and navigation. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: these help us understand how users interact with the platform — for example, which pages are visited most frequently and how long users spend on each section. This information is used in aggregated, anonymised form to improve the platform. We do not share analytics data with third-party advertisers.
- Functional cookies: these remember your preferences such as language setting and responsible gaming limits, so you do not need to reset them each time you visit.
- Security cookies: these are used to detect and prevent fraudulent login attempts, account takeover attacks, and unusual session activity. They form part of our platform security infrastructure and cannot be disabled.
You may manage cookie preferences through your browser settings. Please note that disabling essential or security cookies may prevent you from logging in or using core platform features. We do not use cookies to serve targeted advertising to users of the 99xq platform.
8. Data Retention
99xq retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows: account registration and identity data is retained for the duration of your account plus a minimum of 5 years following account closure, consistent with financial record-keeping obligations; transaction records are retained for a minimum of 5 years from the date of the transaction; communications and support records are retained for 3 years from the date of the last interaction; device and session logs are retained for 12 months for security and fraud investigation purposes.
When your personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, 99xq will securely delete or anonymise it. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained indefinitely in anonymised form for analytical purposes.
9. Data Security
99xq implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive personal data at rest, access controls limiting internal access to personal data to authorised personnel only on a need-to-know basis, regular security assessments and vulnerability testing of our platform infrastructure, and two-factor authentication options for account access.
While 99xq takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all threats. You also have a role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been compromised.
10. Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data 99xq holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within 5 business days:
- Right of access: you may request a copy of the personal data we hold about you, together with information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action verified rectification requests promptly.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Note that we may be required by law to retain certain data (such as transaction records) even after an erasure request.
- Right to restrict processing: you may request that we limit the way we process your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the lawfulness of processing.
- Right to object: where we process your data on the basis of our legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
11. Children's Privacy
The 99xq platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account. If you believe that a person under 21 has registered an account on 99xq, please notify us immediately at [email protected] so that we can take appropriate action.
12. Changes to This Privacy Policy
99xq reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via the email address or mobile number associated with their account. Your continued use of the 99xq platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we handle your personal data.
13. Contact and Privacy Queries
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how 99xq handles your personal data, please contact our support team. All privacy-related queries are handled with strict confidentiality and are typically responded to within 5 business days. Our support team is available 24 hours a day, 7 days a week.
Have Questions About Your Privacy?
Visit our FAQ for quick answers, or read our Terms & Conditions to understand how 99xq operates.
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