Player Safety

Responsible Gaming at 99xq

We believe gambling should always be fun, controlled, and within your means. 99xq provides the tools and guidance to keep it that way.

Our Commitment to Responsible Gaming

At 99xq, we take responsible gaming seriously — not as a checkbox exercise, but as a core part of who we are as a platform. We serve players across Bangladesh, from Dhaka to Chittagong, Sylhet to Rajshahi, and we understand that for the vast majority of our players, gambling is a form of entertainment enjoyed responsibly. Our goal is to keep it that way for every single player on our platform.

We also know that for a small number of players, gambling can become a problem. When that happens, we want 99xq to be the first place you turn to — not the last. Every tool, every guide, and every support channel on this page exists because we believe that a safe player is a happy player, and a happy player is the foundation of a sustainable platform.

Your Responsible Gaming Toolkit

99xq offers a comprehensive set of player-protection tools, all accessible directly from your account via Finance / Wallet. You are always in control.

Deposit Limits
Set daily, weekly, or monthly deposit caps so you never spend more than you plan. Limits take effect immediately. Raising a limit requires a 24-hour cooling-off period.
Session Time Limits
Choose how long each gaming session lasts. When your time is up, you will receive a notification. You can then choose to continue or step away — the choice is always yours.
Self-Exclusion
Exclude yourself from the 99xq platform for a fixed period (30 days, 90 days, 6 months, or 1 year) or permanently. During exclusion, you cannot deposit, bet, or access games.
Cool-Off Period
Take a short break of 1 to 7 days without full self-exclusion. Your account is temporarily paused — you cannot deposit or play until the period ends.
Activity History
View a full breakdown of your betting activity, deposit history, and session durations at any time. Knowledge is the first step toward control.
Account Lock
Request an immediate account lock if you feel your account security is at risk or if you need an urgent break. Our support team can action this within minutes.

How to Activate Your Protective Tools

All responsible gaming tools on 99xq are self-service and can be activated instantly from within your account. Here is how to get started:

  • Log in to your 99xq account and navigate to the Finance / Wallet section using the top navigation bar.
  • Select the 'Responsible Gaming' sub-section within Finance / Wallet. All available tools will be listed clearly with step-by-step instructions.
  • Choose the tool you want to activate — deposit limit, session timer, cool-off, or self-exclusion — and set your preferred parameters.
  • Confirm your selection. Protective limits take effect immediately. If you need support activating a tool, email [email protected] and our team will assist you within 1 hour.
Important: once a self-exclusion or account lock is activated, it cannot be reversed before the chosen period ends. This is intentional — it protects you when willpower alone may not be enough.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually. The signs below are not a diagnosis — they are indicators that it may be time to pause and reflect on your gambling habits. If several of these apply to you, we encourage you to reach out to our support team or activate a self-exclusion immediately.

  • Spending more money or time gambling than you originally planned or can afford.
  • Chasing losses — placing more bets to try to recover money you have already lost.
  • Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce gambling.
  • Hiding gambling activity from family members, friends, or colleagues.
  • Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
  • Gambling to escape personal problems, stress, anxiety, depression, or loneliness rather than for entertainment.
  • Spending increasing amounts of time thinking about gambling, planning your next session, or reliving past wins and losses.
  • Neglecting work, study, family responsibilities, meals, or sleep because of time spent gambling.
If you recognise three or more of the above signs in yourself, please do not continue playing. Contact [email protected] to activate self-exclusion or to speak with our responsible gaming team. You are not alone, and help is available.

Self-Assessment: Is Gambling Still Fun for You?

The questions below are designed to help you reflect on your current relationship with gambling. There are no right or wrong answers. Answer honestly — this assessment is for your benefit only and is completely private.

Ask yourself honestly:
Do I gamble only with money I can afford to lose, or have I gambled with money set aside for essentials like rent, food, or bills?
When I lose money gambling, do I typically stop and accept the loss, or do I feel a strong urge to keep playing to win it back?
Have I ever lied to family members or friends about how much time or money I spend gambling?
Does the thought of stopping gambling make me feel stressed, anxious, empty, or irritable?
Have I neglected important responsibilities — work, study, family — because I was gambling or thinking about gambling?
Do I gamble to feel better when I am stressed, sad, bored, or anxious — rather than purely for entertainment?
If you answered 'yes' to two or more of these questions, we strongly encourage you to activate a cool-off period or self-exclusion via Finance / Wallet, and to contact our support team at [email protected]. Your wellbeing comes first.

Protecting Minors

The 99xq platform is for adults aged 21 and above only. We use age verification checks during registration to prevent underage access. We strongly encourage parents and guardians across Bangladesh to take additional steps to ensure that minors in their household cannot access online gambling platforms.

If you share a device with younger family members, we recommend the following steps to prevent them from accessing 99xq or similar platforms:

  • Always log out of your 99xq account fully when you finish a session, and never save your login credentials on a shared device.
  • Use your device's parental control settings to restrict access to gambling-related websites and apps. Both Android and iOS devices include built-in parental controls in their settings menus.
  • If you suspect a minor has registered an account on 99xq or any other online betting platform, report it to us immediately at [email protected]. We will close the account and fully refund any deposits made.

Tips for Healthy Gambling Habits

The majority of 99xq players enjoy cricket betting, live casino games, and slots purely for fun. These simple habits will help you keep gambling in its proper place — as entertainment, not a financial strategy.

  • Set a fixed entertainment budget for gambling each week — the same way you would for going out, a meal at a restaurant, or a cinema ticket. Only gamble with money inside that budget.
  • Treat every gambling loss as the cost of entertainment — not as money that needs to be recovered. Never chase a loss.
  • Take regular breaks during a gaming session. Step away from the screen, get a glass of water, and check in with yourself before continuing.
  • Never gamble under the influence of alcohol, when you are emotionally distressed, after a significant personal loss, or when you are tired and your judgement is impaired.
  • If gambling has stopped being fun — even for a single session — stop immediately. Use the cool-off tool in Finance / Wallet to give yourself space. Fun is the only reason to play.

Get Help — You Are Not Alone

If you feel that gambling has become a problem for you or someone you care about, the most important step is to reach out. 99xq's responsible gaming support team is available 24 hours a day, 7 days a week to help you activate protective tools, discuss your options, and refer you to independent support resources where needed. You do not need to manage this alone. Many players in Bangladesh and around the world have found their way back to a healthy relationship with gambling — or chosen to step away entirely — with the right support.

99xq Responsible Gaming Support

Contact our team to activate self-exclusion, set limits, or simply talk through your concerns. All communications are confidential. We respond within 1 hour.

[email protected]

Play Responsibly — Stay in Control

Check our FAQ for common responsible gaming questions, or manage your limits directly in Finance / Wallet.

Visit FAQ Manage Limits in Finance / Wallet